Mattress Warranty Information – What You Need to Know Before You Buy

At Mr. Liquidator, we believe in honesty, transparency, and helping our customers make confident choices. That’s why we’ve created this simple guide to mattress warranties—so you know exactly what to expect when you invest in a new bed.

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✅ What Does a Mattress Warranty Actually Cover?

Most mattress warranties cover:

• Visible sagging that exceeds a certain depth (usually 0.75" to 1.5")

• Manufacturing defects like foam cracking or coil failure

• Structural problems unrelated to misuse

They don’t cover:

• Gradual softening over time

• Stains or spills

• Sagging that’s too shallow to meet the coverage threshold

• Use without a proper foundation or base

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📉 Understanding Mattress Sagging: The #1 Warranty Issue

Mattress sag is the most common concern customers have—and it’s also the most misunderstood. Most brands only honor warranties if the mattress sags beyond the approved depth without weight on it.

Here's how leading brands compare:

💡 Tip: A 2-inch sag on a foam mattress is extremely rare. That’s why some online-only brands don’t approve many claims.

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🛏️ Why We Only Sell Serta & Beautyrest Mattresses

We’ve tested and sold many brands, and here’s why we stand behind Serta and Beautyrest:

• Canadian warranty teams – easier support, less hassle

• Realistic warranty terms (like 0.75" for foam vs. 2" in others)

• Excellent quality and durability

• Lower actual claim rates (Serta ~3%, Beautyrest ~4%)

We make sure you understand your warranty coverage upfront—no surprises later. But this is the truth, warranty claims do happen, and we do our best to make sure you are taken care of!

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❓ Frequently Asked Questions

Q: Do you accept warranty claims at the store?
Yes! We help walk you through the process with Serta or Beautyrest and support you if there's an issue.

Q: What happens if my mattress sags but it doesn’t meet the warranty depth?
Unfortunately, like most brands, the claim will likely be denied. That’s why it’s important to choose a mattress known for durability from the start.

Q: Does your store offer a sleep trial?
We do not offer sleep trials or exchanges. We focus on helping you pick the right mattress the first time—with honest advice and testing in-store.

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📍 Need Help Choosing the Right Mattress?

Visit us in-store or contact our team—we’re happy to walk you through warranty details, firmness options, and help you choose the right product for your needs.

📞 604-392-6099
📧 liquidatorchilliwack@gmail.com
📍 Visit Our Contact Page

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🛒 Ready to Find Your Mattress?

Browse our hand-picked collection of Serta and Beautyrest mattresses—brand-new, never returned, and delivered with care.